Last updated: 2024-12-15

At Loá Amsterdam, we care about your privacy. This policy explains how we collect, use, and protect your personal information when you visit our website or make a purchase.

By using our site, you agree to this Privacy Policy.

What information do we collect?

We collect the following types of personal information:

Basic details: Your name, email address, phone number, shipping and billing addresses.

Order information: Details about your orders, including purchase history and delivery preferences.

Account information: If you create an account, we store your username, password, and preferences.

Browsing data: Information about your visit to our website, like your IP address, browser type, and pages you visit.

Marketing preferences: How you prefer to receive promotional emails or offers.

On what legal grounds do we process your data?

Under the General Data Protection Regulation (GDPR), we process your data on the following legal grounds:

Performance of a contract: To fulfill your order or provide requested services.

Consent: When you opt-in to receive marketing communications.

Legitimate interest: To improve our website and enhance your shopping experience.

Compliance with legal obligations: To meet legal and regulatory requirements, such as tax reporting.

How do we use your information?

We use your data for the following:

Order fulfillment: To process and ship your orders, and send you order updates.

Communication: To keep you informed with transactional emails (order confirmations, shipping updates, etc.).

Marketing: If you’ve signed up, we’ll send you newsletters, special offers, and promotions. You can opt-out anytime.

Improving your experience: We use browsing data to improve our website and offer a more personalized shopping experience.

Legal compliance: We may need to use your data to comply with legal requirements.

How long do we retain your data?

We retain your data only for as long as necessary to fulfill the purposes described in this policy or as required by law. Specifically:

Order information: Retained for 7 years to comply with tax and accounting laws.

Account data: Retained until you delete your account or request removal.

Marketing preferences: Retained until you opt-out or withdraw consent.

Browsing data: Retained for up to 2 years for analytics purposes.

How do we keep your information safe?

Your privacy and security are important to us. We take the following steps to protect your data:

Encryption: We use Secure Socket Layer (SSL) encryption to protect sensitive data (like credit card information) during transmission.

Access control: Only authorized staff and partners who need your information to process your order have access to it.

Data storage: Your personal information is securely stored in our systems, and we follow strict protocols to protect it from unauthorized access.

In the unlikely event of a data breach, we will notify affected users and the relevant authorities as required by law.

Do we share your information?

We don’t sell or rent your information to third parties. However, we may share it with trusted partners for specific services:

Payment processors: To securely process your payments.

Shipping partners: To deliver your products and keep you updated on delivery status.

Marketing and analytics: To help us improve your experience and send relevant marketing communications.

Legal compliance: If required by law, we may share your information to comply with legal obligations.

We ensure that all third parties we work with follow strict data protection standards.

Cookies and tracking technologies

We use cookies and similar technologies to improve your experience on our website. Cookies help us remember your preferences, enhance website functionality, and analyze site traffic.

Your rights over your data

You have control over your personal data and can exercise the following rights:

Access: You can request a copy of the personal data we hold about you.

Correction: If any of your information is incorrect, you can ask us to update it.

Deletion: You can request the deletion of your personal data, subject to certain conditions.

Opt-out of Marketing: If you no longer want to receive marketing emails, you can unsubscribe at any time by clicking the "unsubscribe" link in our emails or contacting us directly.

Data Portability: You can ask us to transfer your personal data to another service provider in a commonly used format.

To exercise these rights, simply contact us at info@loa-amsterdam.com.

Children’s privacy

Our website is not intended for children under 16, and we do not knowingly collect data from anyone under this age. If we become aware that we have collected data from a child under 16, we will take steps to delete it immediately.

International Transfers

Loa Amsterdam is based in the Netherlands. If you’re outside the European Economic Area (EEA), your personal information may be transferred to, stored, and processed in the Netherlands. We take appropriate measures to protect your data during these transfers in line with data protection laws.

Changes to this privacy policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any changes will be posted here, and the "Last Updated" date will be revised. Please check this page regularly to stay informed about how we protect your information.

Contact Us

If you have any questions about this Privacy Policy or your data rights, please reach out to us:

Loá Amsterdam
Spaklerweg 12C64
1096 BA Amsterdam
Email: info@loa-amsterdam.com
CoC Number: 87437406
VAT Number: NL004413432B06

By using our website and services, you agree to the collection and use of your personal data as described in this Privacy Policy.